The Massage Shack Cancellation & Refund Policy
In our commitment to provide a unique and outstanding massage experience to all of our clients, and out of consideration for our therapists time, we have the following policies:
Arrival
Please arrive for your appointment(s) 5 minutes prior to your allocated time. This allows you the time to fill out the appropriate client form, and prepare for the service. Time for your appointment has been allocated for you. Late arrival may result in a shortened session time in order that we can accommodate appointments following you. Full payment for your session will be required.
Cancellations
At the Massage Shack, 24 hours notice is required when canceling an appointment. This allows us to utilize that time slot for people requiring urgent appointments. Failure to give notice will result in a charge for your session unless there are extenuating circumstances.
Refunds
No refunds will be given for deposits paid, cancellations with less than 24 hours notice, or gift certificates purchased. The owner(s) reserve the right to make the final decision on this policy.
Additional(prepayments and securing appointment times)
Any service beyond 1.5 hours will require a credit card to guarantee appointment.
Inappropriate Conduct
The client understands that any illicit, sexual or aggressive remarks, advances or gestures will not be tolerated and will result in the immediate termination of the session, and the client will be liable for full payment of the scheduled appointment.
These policies have been adopted to ensure that the professionalism and ethics of our clinic are respected, and to ensure your scheduled service is a stress-free and relaxing experience.
If you have any questions about our policies, please contact us at 07 4057 8818